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Returns

Return Policy Basics Perishable products are not returnable. Merchandise must be returned within 30 days of purchase in unused, like-new condition. A copy of the customer receipt, original packing slip, UPS return form or RGA (Return Goods Authorization) must accompany all returns. A refund will be issued only to the original credit card. Return Instructions Use the original packaging or a strong corrugated carton. Pack and tape your package securely. For common carrier deliveries, include a copy of the original packing slip and clearly print the RGA (Return Goods Authorization) number on the outside of the box. Follow return instructions listed above. Damaged Items and Shortage Claims Please report damaged or missing items within 1 days of delivery by calling 919-773-4986.

 

Fresh Flowers Delivered by Florist
A service fee is applied to all orders delivered by an florist.

• For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. During the holidays deliveries may be made as late as 9p.m.
• Orders on closed days: We are open Mon-Fri 8:00 am - 5:00 pm (2:00
  cutoff) and Sat 9:00 am - 12:00 pm (12:00 cutoff). In the event the
  order is placed on a non delivery day it will automatically be delivered
  on the earliest available route. In the event of a weather emergency
  your order will be delivered on the next available route. If the order
  is received before a business day cut off for a non delivery day we will
  attempt to deliver prior.
• Refunds: We are unable to refund orders. We will gladly replace any
  order that is deemed not satisfactory. In the event the customer
  refuses the arrangement, the customer will be charged the delivery fee +
  a restocking fee
• For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5p.m.
• Please note: the florist may call the recipient to schedule delivery
• We are allowed to substituted the flowers display in arrangements.  The substitution will be of comparable value.
• We are unable to deliver directly to patient rooms at some local hospitals and rest homes.  The facility will deliver in a timely fashion.  Some Saturday deliveries will be delivered on Monday in accordance with the facility standards.

Fresh Flowers and Plants Delivered Courier Service
Fresh flowers and plants that are delivered by courier will have a service fee applied for Next-Day delivery if they are highly perishable. Alternate shipping options are available for most gifts and hearty plants that are not highly perishable.

Gifts Delivered by FedEx and UPS with Alternate Delivery Options
Alternate delivery options are available for most non-perishable gifts and hearty plants delivered by FedEx and UPS. These items follow the Delivery Date Chart and Shipping Fee Chart below.
 

• All times above are Eastern Time
• During peak holiday periods, cut off times for placing orders may vary
• Deliveries can be made to the United States only
• Sunday delivery is not available
• Orders for Saturday delivery must be placed before 2p.m. Eastern Time on Friday
• Orders placed at least 3 business days in advance of delivery date are automatically sent Standard Delivery unless otherwise specified
• Orders being sent to Alaska and Hawaii are available for 2-Day delivery for an extra $12.99. U.S. deliveries to remote areas may take an additional day. Ground and Next-Day delivery are not available for Alaska and Hawaii
• The delivery date will depend upon the shipping method available
• We are unable to process orders for delivery to P.O. Boxes or APOs
• A signature is not required; the carrier may leave the package if no one is available to accept delivery
• Hospital deliveries: please make sure the recipient is still in the hospital before scheduling the delivery

GreatBlooms Fresh Flowers and Gifts - Raleigh, NC Florist - 401 Fayetteville Street, Raleigh, NC 919-773-4986